Billing & Refund Policy

1. Subscription Plans

EyeMail Studio offers two subscription options:

• Monthly Plan — billed every 30 days, cancel anytime.
• Annual Plan — billed once per year at a discounted rate.

All subscriptions include full access to EyeMail Studio features for the duration of the active billing period. You can compare every tier on our pricing page.

2. Billing Terms

Monthly Billing

Your card is charged every 30 days. If you cancel, your subscription remains active until the end of the current billing cycle. No partial refunds are issued for unused time.

Annual Billing

Your card is charged once per year at the time of purchase. Annual plans offer preferred pricing and additional benefits. Annual subscriptions are non-refundable after 7 days.

3. Refund Policy

Monthly Plans

Monthly subscriptions are non-refundable, but you may cancel at any time. Your access continues until the end of the current billing period.

Annual Plans

Annual subscriptions include a 7-day refund window from the date of purchase. After 7 days:

• Annual subscriptions are non-refundable;
• You retain full access for the remainder of the year;
• You may switch to monthly billing at renewal.

This policy aligns with industry standards for SaaS platforms.

4. Cancellation Policy

You may cancel your subscription at any time from your account dashboard. Upon cancellation:

• Your subscription remains active until the end of the billing period;
• You will not be charged again unless you reactivate your plan;
• No partial refunds are provided for unused time.

5. Renewal Terms

Subscriptions renew automatically unless canceled prior to the renewal date. You will receive:

• A renewal reminder email for annual plans;
• A billing confirmation email after each successful charge.

6. Failed Payments

If a payment fails:

• We will retry the charge automatically;
• You will receive an email notification;
• Your access may be paused until payment is resolved.

7. Upgrades & Downgrades

Upgrading

You may upgrade from Monthly to Annual at any time. Your new plan begins immediately, and the remaining monthly balance is prorated.

Downgrading

You may downgrade from Annual to Monthly at renewal only. Downgrades do not trigger refunds.

Related Policies

This policy forms part of our Terms of Service. For how we handle your data, see our Privacy Policy.